FAQ

Frequently Asked Questions

1. What types of playmats and gyms do you sell?
We offer a variety of soft, vibrant playmats and activity gyms designed for babies and toddlers. Our mats feature fun themes like jungle safaris, under-the-sea adventures, and space explorations, all designed to be safe, cushioned, and easy to clean.

2. Are your products safe for babies?
Yes! All our playmats and gyms are made with non-toxic materials and are rigorously tested for safety. We prioritize comfort, durability, and your child’s well-being.

3. How do I clean the playmat or gym?
Our mats and gyms are easy to clean. Simply wipe down the surfaces with a damp cloth or spot clean as needed. For deep cleaning, follow the care instructions included with your product.

4. What ages are your playmats suitable for?
Our products are suitable for babies and toddlers from newborns up to 3 years old, depending on the type of playmat. Check the product description for specific age recommendations.

5. How long will it take to receive my order?
Orders typically ship within 1-3 business days. Delivery times vary based on your location, but most customers receive their items within 5-7 business days. You’ll receive a tracking number once your order ships!

6. Can I return or exchange a product?
Yes, we offer a 30-day return and exchange policy. If you’re not satisfied with your purchase, simply contact us for assistance with returns or exchanges.

7. Do you offer gift wrapping?
We currently do not offer gift wrapping, but we can include a personalized note with your order! Just leave a message at checkout.

8. Do you ship internationally?
At this time, we only ship within the United States. However, we're working on expanding our international shipping options!

9. How can I contact customer service?
You can reach our customer service team at support@tinysetters24.com or via the contact form on our website. We’re happy to assist you with any questions!

10. Do you offer discounts or promotions?
Yes! Sign up for our newsletter to receive updates on sales, promotions, and exclusive discounts.